04/09/2012 - 00:21 Lego news

10228 Haunted House @ LEGO Shop US

Pack up the party favors, it's time to tidy up and move on ...

The Monster Fighters 10228 Haunted House set was sold for € 139.99 last weekend on the LEGO Shop FR before dropping back to € 179.99 on Monday without any notice.

I will not go over the whole history of this operation here, you will find lots of information on the blog, or on the Brickpirate forum in the dedicated topic.

Many AFOLs had expressed their dissatisfaction following the sudden price increase a few days before the effective availability date (September 1, 2012). But it turned out that the set could actually be ordered for € 139.99 (which I hope you did ...). The order confirmations have reached customers, LEGO hasn't sent any messages saying it was a pricing error, and we're all waiting for an upcoming delivery.

In addition, a Belgian AFOL indicates on Hoth Bricks facebook page "... Lego is offering 800 VIP points in compensation to Belgian customers who bought this set € 179.99 when it was sold € 139.99 to the French 😀 I say: THANKS LEGO! (only valid if you ordered 10228 this weekend) ..."

For its part, an AFOL living in Belgium contacted LEGO about this price difference between the French tariff (139.99 €) and the Belgian tariff (179.99 €). He got the following response from customer service: "... I am terribly sorry to hear of your disappointment regarding the apparent price difference between Belgium and France for item 10228. The price of this set in France was in fact altered to 179.99 EUR and can only be purchased at that price. It is true that at this moment the price appears as 139.99 EUR in the search results, however when clicking through to pay for the item the amount changes to 179.99 EUR. This is an internal error and we are currently working to resolve the issue as quickly as possible. However, I thank you for taking the time to write to us with your feedback ..."

In short, it's nonsense, LEGO seems to have nothing in control in this matter and we will see if the orders placed at the most advantageous price are delivered, which should be the case if LEGO respects the legislation in force (Contract of sale between the merchant and the customer formalized by the deed of payment, etc ...)

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