Order cancellations: King Jouet reacts ...

We take note of all your comments and would like to point out that our stocks are updated every 15 minutes and take into account:
- Physically preparable stock on the shelf.
- Orders in preparation.
- Orders validated by an effective payment (credit card or paypal, payments by checks being validated only after receipt and guarantee of the check)
Be aware that king-jouet.com does not prioritize any order over another, and obviously aims to honor 100% of orders placed.

However, given the success of the “-15% discount on all LEGO and DUPLO products” operation valid on 15/12/2013, a number of our LEGO orders placed on 15/12/2013 were unable to be honored (partial delivery or totally canceled order) and we apologize for the inconvenience caused.

Know that King-jouet.com will not forget its dissatisfied customers ...

We have identified all the customers whose LEGO order (s) have been partially delivered or canceled and will issue a personalized e-mail from 27/12/2013 containing a one-time benefit code giving entitlement to 15% immediate discount on all LEGO and DUPLO products. (advantage code valid 06 months from the issue of the latter)

In addition, King-jouet.com also undertakes to restock all products that fell out of stock on 15/12/2013 (subject to manufacturer availability).

The entire King-jouet.com team would like to apologize for the inconvenience caused and wish you a happy holiday season.

The King-jouet.com team