Auchan.fr: It is I who have no luck or they who do not know how?

I am obviously the first to take advantage of the good deals or promotional operations that I publish here.

But I do little infidelity to amazon, and I'm starting to believe that I had better continue to stick with the online sales giant that has never let me down.

The LEGO Star Wars 3in1 Super Pack reference 66431 is available at the rather decent price of 39.99 € on auchan.fr. So I relay the info on the blog and I place my order on the site of the French merchant, telling me that everything should be fine.

43.99 € later (including 4 € for shipping), everything is fine. I await the delivery.

A few days later, the package arrives. And it doesn't contain the right product. Instead of my long-awaited Super Pack, I am stuck with a 9493 X-Wing Starfighter which I don't really need. Full of good feelings, I tell myself that the error is human and that it is enough to know how to repair it. I therefore contacted the after-sales service.

And here is the drama. The Auchan.fr after-sales service does not seem to understand that I received the wrong product and that I would like to receive the correct one. I am asked to return the product I no longer want at my expense, promising me a refund by check within three weeks. I insist, I call back, I explain, I explain again and I call back, and I end up telling me that the redelivery of the good product is not possible and that the shipping costs will be reimbursed to me if I return an original proof of the return shipping cost paid by me by separate mail.

However, it is not for lack of having explained to Hortense, Mélanie and their customer service friends that I am the victim of an error on their part and that I just want to get my Super Pack. Nothing will do. The procedure is inflexible. At auchan.fr we do not know how to replace a product. It is up to the customer to return his box and wait for his money. As in the good old days of La Redoute.

In short, amazon has nothing to worry about, the French merchants (I assure you, auchan.fr is not the only one to manage its after-sales service in such an archaic way, I gave elsewhere ...) and their procedures from another time can not compete.

For comparison, my last concern with amazon goes back a few weeks, when after having received a package containing encylopédies LEGO Batman The Visual Dictionary who had taken a little water, amazon immediately proceeded to a new dispatch without even waiting for the return of the damaged works, carried out at their expense.

You've had issues with an online merchant while shopping for LEGO, feel free to share your experiences in the comments.

Ah, I forgot, if someone comes across this Super pack reference 66431 in an Auchan store near his home, let him contact me, I pay him the product, the shipping costs, the box and all with smile....