LEGO 5006744 Ulysses Satellite: Chaotic Launch for New VIP Reward

14/04/2021 - 19:14 LEGO Insiders Lego news

The operation quickly turned into a fiasco but no one was really surprised: the launch of the set 5006744 Ulysses Satellite (236 pièces) via the VIP Rewards Center took place this morning as planned but it will have generated a lot of disappointment among those who could not access the overloaded platform for long minutes. Access was then possible without hindrance later in the morning, but the obviously very limited circulation product was obviously already out of stock for a long time.

LEGO ultimately breaks down a standard press release that is sent to anyone who takes the time to complain to customer service. Nothing new, it's pure marketing language in version "damage control": The manufacturer apologizes, says listening to his fans, guarantees that what happened this morning will be examined more closely and promises to do better in the future.

... We're very sorry about your experience with our current VIP promo.
We do our best to make sure items like this one are available to as many LEGO® fans as possible, and we know how disappointing it can be when you can't get the LEGO set that you want.  
Listening to our fans helps us get better, so thanks for letting us know we got it wrong this time. We're taking a very close look to see what wasn't quite right, and I've shared your comments with the correct team so we can do better in the future ...

If you're one of those left on the sidelines this morning and want it to be known, you can always reach out to customer service to (politely) show your annoyance and disappointment. You will get a few hundred VIP points as compensation.

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