Out of stock: Who are LEGO kidding?

What a disappointment this morning when I opened my mailbox: I received a message telling me that the set SCU R2-D2 10225 that I ordered the May 04, 2012 at 01:37 am morning, that is, from the start of the promotion, is in fact out of stock.

It was however well displayed in stock when ordering and I rightly thought that I was one of those who could hope to receive it within the time originally announced. Indeed, the out of stock was indicated online several hours after the validation of my order.

It's obviously not the end of the world, and there are much more serious things in life, but I just find it mind boggling that LEGO is unable to provide its customers with products that are the subject of. intensive promotion, sometimes bordering on saturation ...

Working myself in a structure that sells products whose availability is sometimes sensitive, I can understand a temporary stock problem due to an ongoing replenishment. But I cannot admit that the object of a promotion, launched with great fanfare, and at the center of a skilfully orchestrated marketing action (The R2-D2 poster was indeed sent to him ....), either not available in sufficient quantities to meet a demand that everyone knew was important ....

I still have to wait for the delivery of the bonuses for the order in question, and I would undoubtedly cancel the rest of the order, namely the set. SCU 10225 R2-D2. I would expect to find it cheaper elsewhere in the weeks or months to come and I would be sure to say good things to LEGO for their inability to deliver their flagship products.

When LEGO spoils the only party for AFOLs and Star Wars fans ...