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And it's not me saying it, but LEGO. I contacted the manufacturer for two problems: Batman's blue cape missing from the set 6858 Catwoman Catcycle City Chase (see this article) and the color error of the hands of Two-Face and his two henchmen in the set 6864 Batmobile and the Two-Face Chase (see this article).
Regarding the Batman cape, it is sent to me by the LEGO after-sales service who recognizes that the absence of it is voluntary but embarrassing and does not hesitate to send this item to those who request it.
Regarding the 6864 set, LEGO confirms to me that it is indeed a design error on the box and that the minifigs were well planned to be delivered with the hands in Flesh. The error on the box will be corrected with the next production wave for this set.
If like me, you are annoyed that you did not have Batman's blue cape in the 6858 set which is still the cheapest in the range allowing you to get the blue version of this minifigure, contact LEGO by email and ask them to send it to you, it shouldn't be a problem.
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