10/09/2012 - 17:49 Lego news

LEGO Monster Fighters - 10228 Haunted House - Photo by Gtoyan

Orders for this 10228 set are being delivered gradually and the images posted by the lucky owners of the haunted house at € 139.99 (or € 179.99) reveal beautiful things to us, but not only ...

Thus, on these photos of the construction of the set posted on the Brickpirate forum by Gtoyan, we discover that the Sand Green pieces that make up part of the walls are obviously not all the same shade. A bit sorry for a set at this price ...

If you have purchased this set and are also having this problem, please let us know in the comments.

LEGO Monster Fighters - 10228 Haunted House - Photo by Gtoyan

08/09/2012 - 22:08 Lego news

10228 Haunted Houses

You have not fallen for this set whose we definitely talk a lot (too much) lately? That's what you missed, summed up in 9 minutes and 40 seconds of stop-motion.

A crazy inventory, minifigs in spades, cool features, all that for € 139.99 (hmm, sorry, € 179.99).

At the end of the video, Artifex integrated one of its LED kits, and the result is not really convincing for my taste. Yet this haunted house would do well with interior lighting on one of the windows, just a ...

04/09/2012 - 00:21 Lego news

10228 Haunted House @ LEGO Shop US

Pack up the party favors, it's time to tidy up and move on ...

The Monster Fighters 10228 Haunted House set was sold for € 139.99 last weekend on the LEGO Shop FR before dropping back to € 179.99 on Monday without any notice.

I will not go over the whole history of this operation here, you will find lots of information on the blog, or on the Brickpirate forum in the dedicated topic.

Many AFOLs had expressed their dissatisfaction following the sudden price increase a few days before the effective availability date (September 1, 2012). But it turned out that the set could actually be ordered for € 139.99 (which I hope you did ...). The order confirmations have reached customers, LEGO hasn't sent any messages saying it was a pricing error, and we're all waiting for an upcoming delivery.

In addition, a Belgian AFOL indicates on Hoth Bricks facebook page "... Lego is offering 800 VIP points in compensation to Belgian customers who bought this set € 179.99 when it was sold € 139.99 to the French 😀 I say: THANKS LEGO! (only valid if you ordered 10228 this weekend) ..."

For its part, an AFOL living in Belgium contacted LEGO about this price difference between the French tariff (139.99 €) and the Belgian tariff (179.99 €). He got the following response from customer service: "... I am terribly sorry to hear of your disappointment regarding the apparent price difference between Belgium and France for item 10228. The price of this set in France was in fact altered to 179.99 EUR and can only be purchased at that price. It is true that at this moment the price appears as 139.99 EUR in the search results, however when clicking through to pay for the item the amount changes to 179.99 EUR. This is an internal error and we are currently working to resolve the issue as quickly as possible. However, I thank you for taking the time to write to us with your feedback ..."

In short, it's nonsense, LEGO seems to have nothing in control in this matter and we will see if the orders placed at the most advantageous price are delivered, which should be the case if LEGO respects the legislation in force (Contract of sale between the merchant and the customer formalized by the deed of payment, etc ...)

01/09/2012 - 21:00 Lego news

10228 Haunted Houses

I have just validated my order and the invoiced price is indeed that of which we were talking a few days ago and which remained posted online for nearly two months: 139.99 € or 40 € less than the recently revised upward price.

In any case, if you validate at this price and receive the order confirmation, LEGO will no longer be able to justify a price error. The payment definitively validates the act of purchase and the contract between the seller and the customer.

Either LEGO has resigned itself and prefers to avoid problems following the reaction of Internet users outraged by the price increase who have taken the trouble to express their dissatisfaction in recent days, or LEGO has major problems managing its merchant site, and we will have to think about replacing the intern who does anything ...

To order, it's here: 10228 Haunted Houses. Please note, the catalog price is displayed at 179.99 € but increases to 139.99 € once in the basket.

10228 Haunted Houses

22/08/2012 - 01:13 Lego news

10228 Haunted House - Screenshot as of August 17, 2012 from Google cache

Well, I waited to have a little perspective on the thing before writing here and I want to be precise not to say anything ...

As some of you already know, the set 10228 Haunted Houses of the Monster Fighters range has suddenly seen its price increased by 40 € on the official LEGO site to go from 139.99 € to 179.99 €.

Recall the facts:

The Haunted House set 10228 went online in early July 2012 on the LEGO Shop UK at the attractive price of 139.99 €, with the impossibility of ordering it due to its availability date fixed on September 1, 2012.

The version of the set page still present at this time in the Google cache is dated August 17 and still displays the price of 139.99 €.

As soon as the price changed to 179.99 € (i.e. 40 € difference) by LEGO on the night of August 20 to 21, 2012, the AFOLs realized this significant upward price change and decided to request an explanation from the manufacturer via the contact form on the official website.

Un Brickpirate forum member got a response from LEGO to "explain this rate change".
The customer service person responsible for responding to the query includes this sentence in their response: "... I was amazed to read that the price had changed, so I checked with our product specialist and she confirmed to me that the price in Euros was posted at € 179.99 on our site from the start. .."

However, on August 17, 2012, the product page displayed the price of 139.99 € as I indicated to you above.

It therefore emerges that the person who answered gave false information. Blatant lie or incompetence? At this stage, difficult to judge, only one response of this type has been sent for the moment. Others who also contacted customer service by email have yet to receive a response.

What to think of this price change made long after the product was put online and just before its actual availability?

Error when uploading? It's hard to believe. This set has fueled all conversations and the price difference seen with other countries has been mentioned often on the forums. Someone at LEGO should have known this long before.

Rate change planned in advance? I find it hard to admit that LEGO uses this type of marketing technique to create demand and buzz around an upcoming product and then reindex its price discreetly overnight.

Note that the official LEGO press release, extensively relayed by the various sites dealing with the latest news from the manufacturer and sent for the launch of the product in early June 2012 mentioned the following prices:

"... US $ 179.99 CA $ 199.99 FROM 149.99 € UK 119.99 £ DK 1499 DKK ..."

It clearly contained an error because the price of the set on the German site is currently 179.99 €.

Anyway, it's bad publicity for the manufacturer with French AFOLs who are already some to have expressed their dissatisfaction by email. A gesture on the part of LEGO would be appreciated.

Error is human, correcting it is legitimate, recognizing it would be honest, compensating for it would be smart ...