Problems with the 21303 WALL-E: Official LEGO Reaction

19/10/2015 - 19:23 LEGO Ideas Lego news

LEGO Ideas 21303 WALL-E

This LEGO Ideas set has generated a lot of ink: Many customers have complained about various problems with the little WALL-E robot in a LEGO version since its marketing.

LEGO finally reacts officially by explaining taking into account the feedback from fans who noticed a problem with the robot's head. Better late than never.

In essence, the designers of the brand are reviewing their copy in order to propose a solution to this problem of rotation a little too "fluid" to the tastes of many customers of the head of WALL-E.

The set is therefore currently unavailable on the LEGO Shop and in the LEGO Stores until further notice pending the release of a version "corrected"from the set.

If you have already purchased this box and would like to benefit from the future modifications that will be made to this model, you can contact LEGO customer service who will probably be happy to send you the essential parts to update your robot. as soon as this has been validated by the manufacturer.

 Dear LEGO® Fans,

In order to make the LEGO Ideas set 21303 WALL E as fun as the character in the movie, we created the model with the ability to turn his head all the way around.

Since the model has been launched we have received feedback from fans who feel WALLE's head moves a bit too freely.

Feedback from our fans is very important for us and we've decided to take their advice and make some improvements to the set.

Our designers are currently working on some small changes to the model.

Therefore the LEGO Ideas Set 21303 WALLE is currently not available at shop.LEGO.com and in some LEGO Stores.

Once the reworked version of the model has been finalized LEGO WALLE will make a full return. For the latest updates on availability, please visit WALL E on shop.LEGO.com.

If you've already purchased your LEGO Ideas WALL E:

It is very important to us that fans have a great building and playing experience with all our sets and we appreciate feedback to improve our sets. Our Customer Service can answer questions on existing models and can be reached via LEGO.com/service. 

If you have any more questions, please contact LEGO Customer Service and let us know if there's anything we can do to help you further.

43 COMMENTS

Join the discussion!
Subscribe
Receive notifications for
guest
43 Comments
the most recent
the oldest Top rated
See all comments
43
0
Do not hesitate to intervene in the comments!x